Frequently asked questions / about ProFlight simulated flights


General questions

Yes! Our comprehensive and concise briefings and the professional mentoring by airline pilots will get you perfectly ready to fly a plane and even perform safe landings. From every first flight to our most experienced customers, unforgettable experiences are guaranteed.
For your first flight without preexisting knowledge, your best choice will be our beginner packages. You can decide between the best priced Start fare, our Plus fare, which includes 50% more flight time, or the exclusive use of the cockpit when you book our Exclusive fare. If you want to fly with up to three friends, our Family and Friends fare is yours to choose.
Included in all beginners’ fares is a comprehensive and concise briefing, in which basic knowledge about aviation and flight is provided, and an introduction to the specific model you will fly in is given. Right after you will be ready for your flight!
You have a voucher or want to book with a flight date? We will organise your flight date with Lufthansa Aviation Training. Please contact us using our contact form, send a mail to give us a call at +49 421 24 13 320.
You can book vouchers without a flight date online that will make it easy to find a flight date for you.
If you have experience in Full Flight Simulators or a private pilot license, you can choose any of the Frequent flyer programs. In a Team-flight during the day or during a Night-flight with additional flight time, you enjoy more concise briefings and many possible flight scenarios to choose from.
If you want to fulfil a special flight dream, our “Expert” option with free parameters is yours to choose, and we will create a special flight experience just for you. Using the optional extra flight time, you can add more levels to your personal flight experience.
This depends on your fare choice. Our beginner’s programs Start and Plus are lower priced options. This is because you share the cockpit in a group of three or two respectively. Your ProFlight team pre-organizes flight dates and assembles the flight team for your flight. In all other programs you can freely chose to use the cockpit exclusively or together with your own team of pilots and/or observers.
Yes. Due to safety and insurance restrictions, all participants must be al least 16 years old. Unfortunately this is fixed.
By the way, ProFlight simulator flights make a wonderful gift for a 16th birthday!
As you will not really lift off but enjoy "flying at flight level zero", you will not have problems with air pressure or any safety risks. The simulators also are comparatively easy to enter and use. But the usability of Full Flight Simulators has individual factors based in the disability, and we have managed to fulfil the dreams of flight for a range of persons with disabilities such as blindness or reduced mobility. Please feel free to contact us and we will find your personal solution.
Full Flight Simulators

As the exclusive partner of Lufthansa Aviation Training, ProFlight offers the unique possibility to access Full Flight Simulators. These are very exact and highly professional tools for pilots and airlines. Building this eqipment comes at another price tag than other simulators, and easily exceeds 15 million Euros. This unequalled level of perfection is necessary means that pilots can do all of their training, testing and licensing using these simulators. All ProFlight Simulator Flights take place withing Lufthansa Aviation Trainings professional Training Center,s are mentored by professional pilots and are combined with comprehensive briefings. No other competitor comes close to this experience.
In order to fulfil the requirements of the most perfect pilot training in the world, Lufthansa Aviation Training’s Simulators must reach the highest levels of realistic flight representation possible. They are Level D certified and use expansive motion, audio and visual systems provide for a fully immersive experience. You will feel every feedback a plane would give the pilots in the air, and quickly forget that you are not leaving the ground.
Yes! All our simulators are able to simulate most of the commercial airports worldwiede and more. Our instructors can select specific flight situations and locations all over the world, related to your coice of airport to start and land. Whether this is the skyline of New York or Hong Kong or the view towards the Alpen mountains of Innsbruck in Austria. It's your choice.
Yes. We offer almost 50 different simulators that are perfect representations of all the aircraft models used in European commercial flights. Whether you would like to fly the current models built by Boeing, Airbus, or Canadair Regional Jet, we will be able to provide you with the model requested. You can still fly our "Megaliner" Airbus A380 and, starting in Summer 2022, the Boeing B787 "Dreamliner".
Exclusively through ProFlight in Lufthansa Aviation Training Centers in Germany: Berlin, Essen, Frankfurt and Munich, as well as Vienna, Austria and Zurich, Switzerland.

You select your preferred program or fare from our range. You will then have a choice between a direct PDF version of your gift voucher that you can print out immediately, and our premium voucher that you will receive by mail. Giftees can then use the voucher to book a flight date. If you would like to add something special like a surprise or organize a group date, you can contact your helpful ProFlight team.
By using the code on your voucher, you can organise your flight date with your ProFlight team. Just use our contact form, give us a call to +49 421 24 13 320 or contact us via email at, and your flight is only days away.
You are free to choose whether you receive your individual voucher as a digital printout directly after booking or whether you receive our elegant voucher by post within 2 to 3 working days. Your voucher will be sent right after we receive your payment. Sie können frei wählen, ob Sie Ihren individuellen Geschenkgutschein als digitale Sofortversion direkt im Anschluss an die Buchung erhalten oder ob Sie unsere elegante Geschenkmappe mit Gutschein per Post innerhalb von 2-3 Werktagen erhalten möchten. Der Versand erfolgt jeweils nach Zahlungseingang.
Usually your voucher is valid until the end of the following year. For your christmas gift purchase, all voucher periods are prolonged by one year.
Yes. If you did not book a flight date yet, you are free to book any participant upon booking, if they have reached the age of 16 or older. If you have already booked and entered a participant, we still have a possibility to switch participants. Please contact us in this case. The same applies to observing participants as well.

Yes. Access to the security zone of all Lufthansa Aviation Training Centers is secured by verified accreditation using your ID documents. To access your ID data, LAT uses digital access information via QR codes. The process is similar to airport check-ins.
To get access to the security zone of the Lufthansa Aviation Training Centres, you have to use LAT’s website as per the instructions in your flight date booking email. You will find the exact procedure described in your email containing the CQ code creation link.
Please check your emails and also refer to the spam / junk - folders of your email program. If you can’t find the QR code anywhere, please contact your ProFlight team via mail or give us a call.
You have to sign in using your personal QR-code and your ID document (ID card or passport). You will also need another personal document or card such as a drivers license as a deposit for your visitors ID, that will be handed out on location. You cannot use your ID card for this. You do not have to bring your voucher.
The official briefing time is the start of your program. Our pilots will greet you at the entrance of your Lufthansa Aviation Training Center (LATC).
Beforehands, you should identify yourself using your personal QR-Code and your ID. This procedure does not take long, but you should plan to arrive at least 15 minutes before your briefing time.

Unfortunately, this is not possible. Due to safety restrictions, no audiovisual recordings such as videos and photos are allowed before, during or after the flight. Our pilots will take a picture for you that will capture your flight experience.
In case of cancellations or rescheduling from your side our terms of service are the basis for any proceedings. We know that getting sick is not your choice, but we will have to forward the cost of cancellation to you. The basic question is whether or not we still have time to change booked flights with LAT. We are also users of Lufthansas services and are bound to contracts. Please refer to our terms of service for more information.
We recommend the purchase of suitable travel cancellation insurances. If you did not book any such insurance, the easiest option is to switch the participant to a friend or family member. Please contact us and we will try to find a good solution.